Terms and Conditions
These terms apply to all parts supplied by European Specialist Parts (ABN 38 627 272 241), Unit 3/12 Sette Circuit, Pakenham VIC 3810, whether you buy online, by phone, through eBay or at our yard.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty below is in addition to these rights. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
Parts warranty
- All parts come with a parts-only warranty, unless stated otherwise on your invoice.
- Personal vehicle parts: 3 months or 10,000 km, whichever comes first.
- Commercial vehicle parts: 1 month.
- Extended warranties: available on request, and specified on your invoice.
Parts not covered by our warranty
Our warranty doesn’t cover electrical items, turbochargers or superchargers, and we don’t accept change-of-mind returns on them. Your rights under the Australian Consumer Law still apply.
Accessories aren’t covered by our warranty.
Engine and transmission conditions
- Engines: the warranty is void if the heat tab is altered, removed or melted.
- Transmissions: the warranty doesn’t cover damage caused by broken gears or burnt clutches.
When the warranty is void
The warranty is void if a part has been dismantled, altered, tampered with, misused or abused. Warranty claims require the original, complete part.
Keeping your warranty valid
- Have parts professionally fitted.
- Maintain the cooling system, and replace belts, hoses and filters at fitting.
- Inspect and replace related components as needed.
- Maintain correct fluids, and follow our instructions for engines.
- Take care with aftermarket and performance modifications.
Non-ESP components used together with our part aren’t covered by our warranty.
Making a warranty claim
Contact us on 03 9967 4224 or at sales@espspares.com.au with your invoice and details of the fault. For approved claims, we’ll supply a replacement component, which may be a used component. Labour charges are only covered when arranged with us in advance.
Consequential loss
To the extent permitted by law, we’re not responsible for car hire, accommodation, loss of income or other indirect costs caused by part failure or delays. This doesn’t limit your right under the Australian Consumer Law to compensation for reasonably foreseeable loss.
Returns, refunds and deposits
Change-of-mind and incorrect-order returns are accepted within 7 days of delivery, less a 20% handling fee on the part price. The handling fee never applies to faulty parts. Full details, and our holding deposit terms, are in our Refund Policy. Returned parts must have an invoice.
Shipping
Delivery, pickup and transit damage are covered in our Shipping Policy.
Your responsibilities
- Check local laws on using the part in your vehicle.
- Pay invoices in full.
- Give us accurate vehicle information, such as the VIN, rego, engine code and build date.
- Inspect parts when you receive them. Check body panels before painting or fitting, and contact us to exchange them if they’re wrong.
Contact
Phone 03 9967 4224 · Sales sales@espspares.com.au · Accounts accounts@espspares.com.au
See also our Privacy Policy.
