Shipping Policy

European Specialist Parts sends used European car parts across Australia from our yard in Pakenham, Victoria. You can also collect your order from the yard.

Where we deliver

We deliver to all Australian states and territories. International delivery is available on request; please contact us for a quote before ordering.

Delivery costs

Shipping costs are shown at checkout. Large or heavy items, such as engines, gearboxes, doors, bumpers and body sections, are sent by freight. If the freight cost for a large item is higher than the amount shown at checkout, we’ll contact you with a quote before dispatch, and you can choose to cancel for a full refund.

Dispatch and delivery times

In-stock orders are usually dispatched within 1–2 business days of payment. Delivery times after dispatch depend on the carrier and your location. Metro deliveries are usually faster than regional and remote areas, and freight items can take longer. We’ll email you tracking details once your order is on its way.

Pickup from Pakenham

You can choose pickup at checkout and collect your order free of charge from:

European Specialist Parts
Unit 3/12 Sette Circuit, Pakenham VIC 3810
Monday to Friday, 8am–5pm

Please wait for our confirmation that your order is ready, and bring your invoice or order number.

Holding parts for pickup

We can hold parts for up to 2 weeks with a deposit, unless we agree otherwise in writing. Deposits are non-refundable after 24 hours.

Packaging and damage in transit

All parts are securely packed before dispatch. Please check your part when it arrives and note any visible damage on the carrier’s delivery docket.

  • Consumers: if your part arrives damaged or doesn’t arrive, contact us as soon as possible with photos of the part and the packaging. We’ll work with the carrier to resolve it, in line with your rights under the Australian Consumer Law.
  • Trade and business customers: once goods are handed to the carrier, risk in the goods passes to you, and European Specialist Parts isn’t responsible for loss, damage or breakage in transit. Claims for transit damage or loss must be made directly with the carrier. We’ll provide the consignment details you need.

See also our Refund Policy and Terms and Conditions.

Contact

Phone 03 9967 4224 · Email sales@espspares.com.au