Privacy Policy

This policy explains how European Specialist Parts (ABN 38 627 272 241) collects, uses and protects your personal information when you use espspares.com.au, buy from us or contact us.

Last updated: 22 October 2026

What we collect

  • Contact details: your name, email address, phone number and delivery and billing addresses
  • Order details: the parts you buy, order history and delivery information
  • Vehicle details: make, model, year, VIN or rego, and photos you send us through our forms
  • Messages: what you send us by email, phone, our website forms or live chat
  • Website use: pages visited, device and browser type and approximate location, collected through cookies and analytics tools

We don’t see or store your full card details. Card payments are processed by Stripe and PayPal payments by PayPal, under their own privacy policies.

How we use it

We use your information to process and deliver orders, answer enquiries and part requests, quote on vehicles you want to sell, handle returns and warranty claims, improve our website, and, with your consent, send you updates. We don’t sell your personal information.

Who we share it with

We only share what’s needed with:

  • couriers and freight companies, to deliver your order
  • payment providers (Stripe and PayPal)
  • our website, email and IT service providers
  • marketing and analytics services such as Google Analytics and Google Ads, which receive website usage data
  • authorities, where the law requires it

Some of these providers may store data outside Australia, including in the United States.

Cookies and analytics

Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use the site, including through Google Analytics. You can block or delete cookies in your browser settings, but parts of the site, such as the cart, may not work properly.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law, such as tax records.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you by contacting us. If you have a privacy concern, please contact us first and we’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

European Specialist Parts, Unit 3/12 Sette Circuit, Pakenham VIC 3810
Phone 03 9967 4224 · Email sales@espspares.com.au