Refund Policy

We want you to get the right part first time. Every listing shows the part number and fitment details where we know them, and we’re happy to check fitment against your VIN or rego before you buy.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty parts or parts not as described

If a part is faulty, arrives damaged or doesn’t match its listing, contact us as soon as possible. We’ll arrange a replacement, repair or refund, and no handling fee applies. Faults that appear after you’ve started using the part are handled under the warranty in our Terms and Conditions, as well as your rights under the Australian Consumer Law.

Change of mind and incorrect orders

If you change your mind, or you’ve ordered the wrong part, a 20% handling fee applies to the price of the part:

  • Within 7 days of delivery: you can return the part for a refund of the part price, less a 20% handling fee. The part must be unused, not fitted, complete and in the same condition as supplied, with your invoice.
  • After 7 days: we can’t offer a refund for change of mind or incorrect orders.
  • Postage: the original postage and the cost of returning the part aren’t refunded.

The handling fee only applies to change-of-mind and incorrect-order returns. It never applies to parts that are faulty or not as described.

Parts we can’t take back for change of mind

We don’t accept change-of-mind or incorrect-order returns of:

  • electrical items
  • turbochargers and superchargers
  • special orders
  • cut body sections

This doesn’t affect your rights if one of these parts is faulty or not as described.

How to return a part

  1. Contact us first on 03 9967 4224 or at sales@espspares.com.au with your invoice number and the reason for the return.
  2. We’ll confirm the return and tell you how to send it back, or arrange drop-off at our Pakenham yard.
  3. Pack the part securely and include a copy of your invoice. Returned parts must have an invoice.

Refunds

Once we’ve received and checked the returned part, we’ll confirm the outcome by email. Approved refunds are made to your original payment method: card through Stripe, or PayPal. Your bank or PayPal may take a few business days to show the refund.

Holding deposits

Deposits to hold a part are non-refundable after 24 hours. Parts are held for up to 2 weeks unless we agree otherwise in writing.

See also our Shipping Policy.